Privacy Notice

Who we are

Lintel & Lantern — Hidden London Courtyards (“we”, “us”, “our”) produces plain-language notes and short routes for exploring hidden courtyards and passages. We are the data controller for personal information collected through our website.

Contact details:
Email: [email protected]
Phone: 441 227 495 382
Postal address: Lintel & Lantern, 10 Burgate Lane, Canterbury CT1 2DR, England

Scope of this notice

This Privacy Notice explains how we handle personal data under the UK General Data Protection Regulation (UK GDPR) and related UK data protection laws. It applies to information collected when you browse our pages, contact us, or interact with cookies and analytics on our site. If a page links to other websites, their privacy practices apply on those sites.

The information we collect

• Contact details you provide — name, email address, and the message you write when using our contact form.
• Optional phone number — if you choose to include it in your message to help us respond.
• Technical data — browser type, device information, approximate location derived from IP (city/region level), pages visited, timestamps, referrers, and basic diagnostics. We collect these via minimal cookies and similar technologies; see our Cookie Choices for details.
• Administrative records — our internal notes related to your request and our reply.

We do not seek special category data (e.g., health, beliefs) or information about children. Please avoid including such details in your messages.

Where we get your information

• Directly from you when you submit the contact form or correspond by email or phone.
• Automatically from your device when visiting our site (see Technical data above).

Purposes and legal bases

We process personal data only when we have a lawful basis under UK GDPR. Our purposes and bases are:

• Responding to your enquiries — to read your message and reply with relevant information. Legal basis: Article 6(1)(b) contract (pre-contractual steps) or Article 6(1)(f) legitimate interests (providing information to people who contact us).
• Operating and improving the site — to understand what content is used and to maintain basic security and performance. Legal basis: Article 6(1)(f) legitimate interests (running a functional, secure website).
• Legal compliance — to keep records necessary for accounting or to respond to lawful requests. Legal basis: Article 6(1)(c) legal obligation.

Where consent applies (e.g., for non-essential cookies), we rely on Article 6(1)(a) consent. You can withdraw consent at any time; see the Cookie Choices page for controls.

Cookies and similar technologies

We use a small set of cookies to remember basic preferences and to measure general site usage. Non-essential cookies run only after your consent. You can review cookie types, toggle preferences, and change your choice at any time on our Cookie Choices page.

Analytics

Our analytics approach favours minimal data. We look at aggregated counts (e.g., page views, approximate geography at city/region level) to understand which notes are helpful. We do not use analytics to build behavioural profiles. IP addresses may be processed transiently for security and geolocation at a coarse level, with truncation or similar safeguards where supported.

Retention

• Contact messages — kept for up to 12 months after our final reply, then deleted unless needed for ongoing correspondence or record-keeping.
• Technical logs — retained briefly for security and diagnostics (typically up to 30 days), then deleted or aggregated.
• Administrative records — retained as required by law (e.g., basic business records), then securely deleted.

Sharing your information

We do not sell personal data. We may share information with limited service providers that help us run the site (for example, secure hosting or basic analytics). These providers act under our instructions and appropriate data protection terms. We may also disclose information if required by law or to protect our rights and the safety of others.

International transfers

Our primary hosting aims to keep data within the UK or EEA where feasible. If a service provider processes data in a country without an adequacy decision, we put in place appropriate safeguards such as UK Addendum to the EU Standard Contractual Clauses, plus technical and organisational measures suitable for the service.

Your rights

Under UK GDPR you may have the following rights, subject to conditions and exemptions:

• Access — ask for a copy of your personal data.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of data in certain situations.
• Restriction — ask us to limit processing in certain cases.
• Objection — object to processing based on legitimate interests; we will consider your request and balance it against our grounds.
• Data portability — receive data you provided in a structured, commonly used format where legally required.
• Withdraw consent — for processing that relies on consent (e.g., non-essential cookies), you can withdraw at any time.

To exercise any right, email [email protected]. We may need to verify your identity. There is no fee unless a request is manifestly unfounded or excessive.

Complaints

If you have concerns about how we handle your personal data, please contact us first — we will try to resolve the matter. You also have the right to complain to the UK data protection authority:

Information Commissioner’s Office (ICO)
ico.org.uk — 0303 123 1113

Security

We use reasonable technical and organisational measures to protect personal data, including encrypted transport (HTTPS), role-based access, and least-privilege practices. No method of transmission or storage is perfectly secure. We monitor and improve our safeguards as the site evolves.

Children

Our content is intended for general audiences interested in urban exploration. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please email us so we can delete it.

Changes to this notice

We may update this Privacy Notice when our practices or legal requirements change. Updates will appear on this page with a new effective date. Significant changes may be highlighted on the site for visibility.

How to contact us

For questions about this notice or your data protection rights, contact us at [email protected] or by post:

You can also reach us by phone: 441 227 495 382.